MAPFRE Insurance Teams up with Openbay to help its Customers Simplify Car Care and Maintenance With Openbay+
Openbay+ helps customers simplify the entire process of finding, comparing, booking and completing automotive repair and maintenance services.
Openbay+ provides access to a vast catalog of automotive services and matches customers with service professionals that service their year-make-model vehicle. This saves a bunch of time calling around or searching for service online. Using Openbay+, customers can select from service departments at a dealership, independent auto repair shops, well known national and regional automotive service brands, and mobile services. All service professionals on Openbay+ go through a vetting process ensuring customers receive high-quality service.
All amenities are displayed for each shop presented by Openbay+. Amenities include Wifi, loaner car availability, shuttle service, waiting room, etc. Customers can view ratings and reviews by other vehicles owners for each of the shops Openbay+ presents. Openbay+ allows customers having completed a service through the platform leave reviews and ratings for their overall experience on Openbay+ and the service professional that delivered a service — this provides valuable information when deciding on a service professional.
Openbay+ provides customers with access to competitive pricing and discounts upfront from local professionals helping save money on auto repair and maintenance services. Having clear and upfront pricing, allows customers to understand the cost of services before booking an appointment.
If a customer has a question on the service for a particular shop or set of shops, Openbay+ offers a private messaging platform. This allows direct communication with any shop that delivers a price estimate without revealing a customer’s email or personal information.
With Openbay+ customer’s service appointment is either confirmed in real-time or as quickly as the same day. If a customer has an urgent need for service, the staff at Openbay will pitch in to help.
Openbay+ uses advanced security measures to protect customer’s personal and vehicle information, making it a safe and secure place to shop for automotive services. Use Openbay to track all service history performed on the vehicle. Know the date of each service, mileage, services performed, and the professional that performed the service for each vehicle in an Openbay+ account. This type of information also helps when it’s time to sell the vehicle.
About MAPFRE Insurance
MAPFRE Insurance®, rated “A” (Excellent) by A.M. Best Company, serves policyholders in 12 states across the United States. It is the largest auto and home insurer in Massachusetts and the 20th largest private passenger auto insurer in the United States. MAPFRE Insurance is part of MAPFRE Group, a global insurance company with a worldwide presence.