According to a recent article posted on Brandfuge and written by Patrick Fletcher, Openbay “is the most convenient way to find, book and pay for auto repair”. The entire team at Openbay agrees! Our users agree too given the high and favorable Google rating and reviews from customers that have used Openbay.

Openbay launched its automotive services marketplace in 2013 and continues to improve its offering and user experience. This past week, Openbay added back recommended maintenance schedules to its web application.


Openbay vehicle owners consider several factors when deciding whether to book service at your business, including location, ratings and reviews, amenities, and, of course, price. Today we’re going to take an in-depth look at how service pricing works on the Openbay marketplace.

Nobody knows your auto service business better than you do. That’s why Openbay doesn’t tell you how to price your services. When you join the Openbay marketplace you set and manage your own pricing for labor, parts, and service packages. …


Overlooking a Simple Retention Tactic

Sending out service reminders via e-mail or text, making follow-up calls, mailing postcards, scheduling next visits at the time of car delivery — there are many tactics automotive service-repair businesses can use to retain customers. But one simple tactic is often overlooked: empowerment.

The customers of today, and tomorrow, live in a digital world where they’re empowered by fast access to information. And they make quick buying decisions based on that information. …


“Our vision is to do business the way today’s consumers want to do business,” says George Kingman, President of Advanced Shop Leadership. “This led us to Openbay Otis, the innovative and automated intelligent chat platform from Openbay.” George brings decades of leadership and automotive industry expertise to ASL. He currently serves as Managing Partner of BlueSky Tire & Auto Service. And, he has served as Executive Director of the Dealer Strategic Planning 20 Group, in addition to steering the innovative Bridgestone Lab Stores, leading new retail concepts and strategies.

George formed ASL in 2020 to bring together members with past…


“At Cleve-Hill, we love customer service,” shares Joe Nicosia, Jr., Vice President of Cleve-Hill Auto & Tire. “In fact, it was our interest in new ways to better serve today’s customers that led us to Openbay Otis intelligent chat.”

Cleve-Hill Auto & Tire is a successful family-owned and -operated auto and tire service business located in the Buffalo, NY region. The operation includes three retail locations, all proud NAPA AutoCare Centers, in addition to a thriving wholesale tire operation.

Service excellence has been important to Cleve-Hill from the start. Joe’s father founded Cleve-Hill Auto & Tire in 1976 as a…


Consumers are online more than ever and over 60% expect a real-time response. Is your automotive service business ready to engage? And how can an intelligent chat and messaging platform help?

Jim Gregoire, Openbay Head of Product, AI, recently sat down with NAPA AutoCare Center Owners Brandon Harrell of Harrell’s Tire and Auto Service and Tim Hollenshade of Hollenshade’s Auto Service for a virtual round-table about adopting new technology to grow their NAPA AutoCare Center businesses. They discuss how they use the intelligent chat and messaging platform Openbay Otis to engage today’s digital-first consumers.

First, Jim reviews the expectations of…


Openbay Unveils New Website to Better Showcase Features and Benefits of the Intelligent, Automated Chat and Messaging Platform for Automotive Service Industry

Cambridge, MA — March 1, 2021 — Openbay, Inc. the industry-leading automotive service marketplace and SaaS company, today introduced a new website for its intelligent, automated chat and messaging platform, Openbay Otis. The new site more accurately describes the features and business benefits Otis delivers to automotive service businesses in a post COVID-19 world. Recent changes in how consumer’s shop and procure professional services, to include automotive repair and maintenance, are most likely here to stay for the foreseeable future. …


Combined solutions help convert more online consumers into customers, increase staff productivity through automation, and drive automotive service and repair revenue for automotive service centers

Openbay Intelligent Chat and Messaging Platform Integrates with Shop Boss Auto Repair Shop Management Software Driving Service Revenue and Shop Efficiency

Cambridge, MA (Businesswire) — February 16, 2021 — Openbay, Inc. the industry-leading automotive service marketplace and SaaS company for the automotive services industry, today announced integration between its intelligent chat and messaging platform, Otis, and Shop Boss shop management software. The combined end-to-end solution helps increase service revenue by converting more website visitors in customers and driving shop efficiency for service advisors and marketing teams.

Openbay Otis is designed specifically for the automotive service industry…


Victory Auto Service & Glass is an award-winning, family-owned and -operated automotive repair and auto glass service business based in the Minneapolis metro area. Owner and President Jeff Matt started his career as an automotive technician. He had a vision to one day lead a business committed to delivering an honest and trustworthy experience and exceptional automotive service to his clients.

Jeff and Debby Matt launched Victory Auto Service as a one-bay shop in 1997 and the business has grown ever since. Today Victory Auto is NAPA AutoCare Center operation with eight locations in three states and a mobile glass…


Hogan Tire & Auto Service is a third-generation family-owned tire and auto service business in the greater Boston area. Founder Thomas E. Hogan started the company in 1915 when the automotive service industry was just beginning. Hogan Tire & Auto Service has been in continuous operation for over a century through a winning formula of superior tire and automotive repair combined with customer service excellence. Innovation has played a key part in Hogan Tire’s lasting success. …

Openbay

Auto repair made simple. Compare, book & pay for local auto repair & maintenance. Web, iOS & Android. openbay.com openbay.com/blog

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